Dayforce Wallet FAQs

Name: New Horizons In-Home Care
Address: 1345 Olive St., Eugene, Oregon, 97401, USA
Telephone: 1-877-642-2737
Price range: $

Dayforce Wallet FAQ’s

Here are some quick answers to frequently asked questions about Dayforce Wallet.

Why am I not seeing my shift in the Dayforce Wallet app?

Approval Pending: Your shift may not be approved yet, please check your AlayaCare secure messages or contact verifications@nhcares.com.
Sync Delays: If your shift has been approved, please note that hours are onlytransmitted a few times daily. They should appear shortly, otherwise, they will be processed on your next scheduled paycheck.

How much of my pay can I draw daily?

You can draw up to 70% of your daily net wages. This calculation is made after all applicable taxes and deductions are withheld.

What is the “Earned Pay Reserve”?

Your earned pay reserve is 30% of your funds that remain unavailable for early draws. You are limited to drawing from 70% of your net wages within the current pay period.

What if I am locked out of my account?

Dayforce Wallet is a third-party app. New Horizons cannot access your private Wallet account information. Contact Dayforce Wallet Customer Support at 1-800-342-9167. Please have identification ready for verification.

What should I do if my Wallet card is lost or stolen?

Contact Dayforce Wallet Customer Support immediately to cancel or replace your card. New Horizons is unable to reissue, cancel, or mange your physical Wallet Card.

How do I update incorrect information in the app?

First ensure your primary Dayforce account reflects your correct personal information. Once updated in Dayforce, contact Wallet Customer Support to update the information within your Wallet account.